One of the relationship channels with the company’s stakeholders is the Linha Verde – an electronic channel (telephone and e-mail) available to society for any complaints, doubts and suggestions of an environmental nature related to the company’s activities. A specialized team from CSN is committed to meeting the demands of the community in a maximum of 15 business days. Call volume is periodically reported to senior management. Phone: 0800 2824440
Community
Transparency dialog
CSN and Community Committee
Created in August 2018, the CSN and Community Committee aims to build a permanent relationship channel between CSN Mineração and the community. This forum is held every two months, being used to discuss and clarify matters of common interest and provide greater interaction and transparency between the company’s processes and the daily life of the city. The committee is made up of 23 members, including representatives of communities, NGOs, civil society, municipal government, among other highly representative members of the Municipality of Congonhas and nearby regions and CSN Mineração. The meetings are bimonthly.
CSN Support House
Located in Congonhas (MG) and opened in 2016, the CSN Mineração Support House was created to develop Mining’s relationship with the community, with the aim of creating bonds, dialogue and opportunities. In this way, the Support House is a strategy that understands that it is important to establish an adequate channel of information for the population in general, in this place the resident of the Municipality can clear up their doubts about mining, its new ventures and its projections.
Mine family
CSN Mineração runs the “Family in the Mine” Visitor Program at the Casa de Pedra mine. The initiative allows family members of employees and residents of communities neighboring CSN Mineração’s operations to get to know the mine, the production process, the deactivated dams and the tailings stacking process, as well as monitoring the safety actions carried out on a daily basis.
TdM – Territorial Development
In 2022, a new instrument to aid the strategic planning of Private Social Investment was created in the CSN Foundation’s Articulation pillar: the CSN Group’s Theory of Change. The work reflects another way for the CSN Foundation to develop socio economic projects in the territories where the CSN Group is present, using the expertise from the CSN Foundation and CSN Inova, promoting the dynamization of the local economy and the generation of income for vulnerable communities in these territories.
During the construction, more than 20 actors were involved in continuous dialogue interviews, where we sought to understand the primary enablers and inhibitors of the territorial development system in Brazil and Latin America. Through this process, the CSN Group developed its impact thesis that contains its main objectives, territories, SDGs, assumptions, monitoring indicators, and logical framework for implementation. Click here to access CSN’s complete Theory of Change (available only in Portuguese).
Human rights
In 2022, the CSN Group, together with the Center for Human Rights and Business of the Getúlio Vargas Foundation (FGV), started a Due Diligence in Human Rights (DDHR) in the Municipality of Congonhas (MG), where CSN Mineração is located, following the framework of the United Nations Guiding Principles on Business and Human Rights. Established based on the UN Guiding Principles, it is the main tool for identifying risks and impacts to human rights associated with business activity, including in the value chain. The objective of the project encompasses a broad diagnosis of impacts, risks and opportunities adverse to human rights in the Company’s business model and the opportunities to influence internal decision-making and business partners based on this diagnosis
Green Line CSN
